As I've mentioned before, I wanted to blast SMART bro into smithereens. We have endured the lousy connection, the intermittent web access, the dealayed billing et cetera et cetera.
So, what pushed me to the edge? Amazingly, after Typhoon Frank downed MV Princess of the Sea, smart apparently withstood the stormy weather and we enjoyed the fact that we can browse the net. Nothing unusual. Then 2 days after, the screen just went on blank. Mutsu suddenly cannot broadcast its wifi invisible waves 'round the house. I thought it was Mutsu who got crazy. But no, after tweaking configuration and troubleshooting it dawn upon me that there's no signal from the Smart antenna as indicated by handy Mutsu Apps. I braved the roof to check if the antenna was still in place despite the fact that I knew too well that we have internet connection 2 days after Frank.
This was the start of a series of unSmart move by Smart. First, calling their customer/technical support will really get into anyone's nerve. Imagine calling them, a programmed voice answers your call, redirects you to proper department, then you have to wait for at least 10 minutes for a real person to get in touch with you. How is that? The person is useless, cannot answer your inquiry, gives you another ticket number. We have to endure 3 more of this kind of call before they've decided to send someone to check the stupid antenna. It was set on a Thursday. I was already furious, Murphy's law is at work, I really need to access the net. Came 5 pm and their customer support called to inform us that the visit will be rescheduled on a Saturday. Ano raw??? Ok, patience, patience. Saturday came, and I missed my saturday-routine, came 6 pm, it was raining hard outside. Definitely the sun is shining no more and the smart-guys texted casually that they will no longer be coming. That they have this flimsy excuse for being flimsy employees from flimsy service provider. They shouldn't have texted, because I have already resigned myself to the fact that they are coming no more. They shouldn't have texted that flimsy excuse, they should have been creative at the least. So I blew my top, I called the number where the text came from. First, it was turned off, I called again and was able to connect. I tried hard to remain calm, I cannot, after all the lousy service, for the life of me, I cannot. To my credit, I did not utter expletives. I think pointing what was wrong in a voice 5 decibels above my normal is enough to scare them.
They promised to come after lunch, and voila, they defied their promise and went to our place earlier. After the trip to the antenna and some 40 minutes later, our internet connection returned to normal.
We'll just finish our contract and we will dump you faster than you can say smartbro.
